Terms of Service

1.Who we are and what Grumi is

Grumi is provided by [Company name], registration number [Registration number], registered at [Address], at [Domain]. Grumi is a platform where pet owners find grooming salons in Sofia and book a time, and where salons run their calendar.

The service is free for customers and salons at launch. If we introduce paid features, we will announce them in advance and nobody will be charged without explicit agreement.

2.Your account

You sign in without a password: by a link sent to your email or with a Google account. You are responsible for access to your email and for what is done through your account.

Account details must be accurate, especially your phone number, because the salon uses it to reach you. One person may have one account. You can delete it at any time from your settings.

3.Bookings

A booking is an agreement between you and the salon. Grumi is not a party to it: we do not provide grooming services and are not responsible for how they are performed.

Prices and durations are set by the salon and shown before you confirm. You pay at the salon, under its rules. The final price may differ if it turns out on the spot that your pet needs something else; the salon must tell you before starting.

If you chose "anyone available", the platform assigns a groomer who can perform all selected services. The salon may reassign the booking to a colleague.

4.Cancellations and no-shows

Each salon decides how many hours before the appointment you can cancel online. The window is shown on the salon's page and before you confirm. After it passes, cancellation is only possible by phoning the salon.

If you do not show up without cancelling, the salon may record it. After repeated no-shows we may limit your ability to book online.

5.For salons and groomers

Every salon is reviewed manually before it goes public. We may return a salon with a note asking for changes, decline to publish it, or suspend an already published salon if its information is inaccurate, if there are complaints, or if it breaches these terms. Existing bookings remain valid when a salon is suspended.

The salon is responsible for keeping its details, photos, prices and opening hours accurate and its calendar true to reality. Online bookings are instant; the salon must honour them or contact the customer promptly.

The salon is an independent controller of the data it enters into its calendar (for example phone and walk-in customers) and is responsible for processing it lawfully. Data about Grumi customers may be used only to carry out the booking.

The salon owner may invite groomers by email. A groomer sees their own calendar and the details of customers booked with them.

6.Prohibited use

You may not:

• Make fake bookings or block times you do not intend to use.
• Impersonate another person or salon, or enter false information.
• Scrape the platform automatically, overload it or circumvent its security.
• Upload content that is unlawful, abusive or infringes someone else's rights.
• Use customer or salon data for anything beyond the booking, including advertising.

7.Content and rights

Photos, descriptions and other content you upload remain yours. You grant us a non-exclusive right to display them in the platform so the service can work. You can delete them at any time.

The Grumi name, logo and the platform's design are ours and may not be used without permission.

8.Liability

We work to keep the platform reliable but provide it "as is". We do not guarantee uninterrupted availability and are not responsible for missed bookings caused by technical problems beyond our control.

We are not responsible for the quality of grooming services, for the conduct of a salon or customer, or for disputes between them. We are not liable for indirect damages or lost profits.

Nothing in these terms limits your rights as a consumer under Bulgarian and EU law.

9.Termination

You can delete your account at any time. We may restrict or terminate access to an account or salon that breaches these terms, notifying you by email unless the breach requires immediate action.

10.Changes to these terms

We may change these terms. For material changes we will notify you by email or with a visible notice in the platform at least 14 days in advance. If you keep using Grumi after they take effect, you accept the new terms.

11.Governing law and disputes

Bulgarian law applies. In case of a dispute we will first try to resolve it directly: write to [Contact email]. As a consumer you may also contact the Bulgarian Consumer Protection Commission (www.kzp.bg) or the EU online dispute resolution platform (ec.europa.eu/odr). The courts of Sofia have jurisdiction unless the law provides otherwise.

12.Contact

[Company name], registration number [Registration number], [Address]. Email: [Contact email].